Do we ship internationally? Yes we do! We ship worldwide for $15 flat fee. International orders ship out in batch once a week, usually on Monday mornings. Please note the buyer is responsible for any import taxes or fees imposed by their respective country.
How long do we take to ship? The Xio Bag ships the first week of every month. Non-custom orders we ship within 2 business days, but may take an additional 2 business days during special sales and times of high volume. We ask for 10-15 business days for orders containing custom pieces since manual labor is involved. Although we usually ship out in significantly less, this time is used to ensure the quality meets our standard prior to shipping. If at any point you have a question regarding your order before it has shipped, feel free to reach out to us via email.
Do we provide tracking for your package? Yes we do! From the moment we fulfill your order, you receive an email with clickable tracking info so you know where your package is at all times. Please note that once we hand custody of the package to the courier (USPS), we do not control the route your package takes. We purchase insurance on every package so that buyer is fully refunded (at the courier's discretion) in the event the package gets lost after the claim properly filed.
Can I combine ongoing specials and promo codes? While we try to offer special discounts and promotions throughout the month, these offers cannot be combined in a single order.
Can I switch my xio bag from the gold to silver variant? In order to get your xio bag on its way to you during the first week of every month, the two variants actually function as two separate subscriptions. This means they are not intended to be switched from back and forth. However, you can send us an email with your request to change and our team will try to accommodate your request if your order has not shipped out yet.
How can I cancel my XIO Bag Subscription? We offer the ability to cancel at any point prior to your membership renewing. Our goal is to make the cancellation process as easy as possible for our members, therefore to cancel you simply need to send us an email expressing your intent to cancel. Emails received out of business hours are tended to the next business day in the order they are received. This means that if the 1st of the upcoming month falls on a weekend or holiday, your cancellation request must be sent prior to the end of the previous business day (5pm est). Please note that once your card is charged for a renewal, there will be no refunds issued. No exceptions will be made.
Monday - Thursday 8:30am-5pm
Fridays 8:30 am - 4pm
Like most jewelry stores, all sales are final. Once purchase is made, there are no refunds or exchanges. Any issues with an item must be raised via email within 48 hours of reported delivery, otherwise the sale is deemed final.
Jewelry Care and Maintenance
Follow these simple steps to help keep your sterling silver jewelry looking its best:
Apply beauty products such as perfume, hairspray or deodorant before wearing your jewelry as certain chemicals in these products may damage the finish.Always remove your jewelry before swimming, bathing, doing household chores or using abrasive cleaners. To clean, use a polishing cloth specifically designed to remove sterling silver tarnish. Lightly rub the tarnish off the top surface of your jewelry using the cloth. These cloths are effective and do not damage stones or other components in your sterling silver jewelry. If your jewelry requires further cleaning, use mild dish soap and an old soft toothbrush. Rinse thoroughly. Blot dry using a clean soft cloth. When jewelry is completely dry, store in airtight container.Make sure your jewelry is completely dry before storing. Place a piece of chalk in your jewelry box. This helps absorb moisture, which will slow down the process of tarnishing.